Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Deciding between one trip and several
A key decision is whether everything goes in a single run or the job spreads over two or three. Start by listing what you plan to move, including awkward pieces such as a sofa, wardrobe or stack of boxes, and note whether any item could travel separately on another day. If a friend is only free at the weekend, that constraint may shape your dates. When you ask for a quote, mention the possibility of splitting the work, the hours you would want the van on each occasion, and whether the same van size would suit every leg. The team can then respond with options, and you can weigh up which arrangement fits your schedule.
Recording what goes where
Rather than relying on memory, sketch a simple list of each item alongside the room or address it belongs to. Note which pieces are going to storage, which to a new home and which to a friend, and add the contact number for anyone receiving goods at each end. If a seller is handing over a purchase, write down their availability window and any reference for the collection. Measure large items before you enquire so you can quote the figures, and flag anything with detachable parts. This record helps you discuss the job with the team and keeps open questions, such as whether a second visit is needed, easy to settle.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.