Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items before you enquire
The most useful preparation for a van booking is a simple written list of what you intend to carry, with measurements for anything bulky. Use a tape measure rather than estimating, and record the length, width and height of each large item, noting whether anything can be dismantled before the journey. Photograph awkward pieces if you are unsure how to describe them, since a picture can answer questions that words leave open. Write down the quantity of smaller boxes or bags as well, so the whole load is accounted for rather than just the obvious items. Include the hire dates and the access arrangements at each end, such as parking restrictions or entry limits you already know about. With that information recorded, the team can discuss which van suits the job.
Arranging a collection with the seller
If you are collecting furniture or equipment bought from a private seller, agree the details in writing before you book anything. Confirm the exact address, the earliest and latest times the seller can accept collection, and a phone number you can call on the day. Ask whether the item is already dismantled or whether that needs to happen when you arrive, and note the dimensions the seller gives so you can compare them with your own measurements. It is worth asking whether the property has steps, a narrow lane or restricted parking, since these are questions only the seller can answer. Record the agreed price and any receipt arrangements too. Once these details are settled, pass the dates and load information on when you request a quote.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.