Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting a Business Delivery Ready
Suppose a customer has ordered goods that need reaching them by a set day. Begin by writing the delivery date and any agreed time window at the top of your notes, then list the items with quantities and dimensions so nothing is guessed. Record a named contact and phone number at the destination, and ask them about access, parking and unloading hours yourself, since only they can answer those points. Map out whether the run involves one drop or several, and note the order you intend to follow. When you approach the team for a quote, include the load list, dates and access information so they can match the work to a small van, Transit, Luton, dropside or crew van where available.
Arranging a Collection From a Seller
Collecting from a private seller calls for slightly different notes. Confirm the collection date and time window with the seller, and keep their number handy in case the day shifts. Ask for the size and quantity of each piece, whether anything dismantles, and whether help will be available at their end. Write down the access arrangements they describe, such as narrow lanes, gates or limited parking, and share these when you request a quote. If several sellers are involved, list each address and appointment separately so the itinerary stays clear. Leave room in your notes for questions about vehicle groups, and check with the seller rather than the hire team about anything concerning their property or opening arrangements.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.