Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing Collection Details With a Seller
If you have bought furniture from a private seller, the first step is to agree a collection day and window directly with them. Ask for their phone number, the exact address, and any instructions about access, gates or where the item currently sits in the house. Measure the piece yourself where possible, noting height, width and depth, so you can pass real figures to the hire team rather than estimates. Record how many items are included if the sale covers several pieces. With the dates, item dimensions and access notes gathered, request a quote and ask whether a small van, Transit or Luton matches that load. Any remaining question about who will be present at the property is one for the seller to answer.
Structuring a Delivery Run
For a business delivery, the information you collect before booking determines how smoothly the day runs. List each consignment with its dimensions and destination, then add the recipient's name and contact number for every address on the route. Agree delivery windows with each recipient and write them into a simple running order. Decide whether a colleague should come along, which points towards a crew van rather than a standard panel option. When you contact the team, share the load list, the access arrangements you have confirmed, and your intended hire dates, then ask which vehicles they can offer. If a recipient has not yet confirmed their site access or opening hours, keep that as an open item to resolve with them directly before the day arrives.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.