Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Which Measurements Should You Write Down?
Which numbers matter most before you ask for a van? Begin with the items themselves: measure the length, width and height of the largest pieces, and note anything that cannot be tilted, folded or separated, such as a wardrobe with a fixed mirror. Record these figures alongside a simple inventory, one line per item, so you can share the full list rather than a rough guess. Next, think about the spaces the goods must pass through. If you can, note the width of doorways, hall corners and any narrow gates at either end, and whether doors open fully or only partway. Where a property manager, site office or neighbour controls access, save their phone number too. All of this belongs in the notes you send with your enquiry, so the team can discuss it alongside the dates.
Talking Through a Collection With a Seller
Buying furniture second-hand usually means coordinating with someone you have never met, so a short written plan keeps the details straight. Ask the seller for the earliest date and latest date they can hold the item, then pencil your hire around that window rather than the reverse. Request the exact dimensions and, if possible, photographs showing any detachable legs, shelves or handles, and write down whether they will help at handover or expect you to arrive prepared. Confirm the full address, including any house name or flat number, and a mobile number that works on the day. Note whether the item sits upstairs, in a garage or behind a locked gate. With those details recorded, you can raise any remaining questions when you request your quote.
Explore other van hire areas
What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.