Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a furniture collection with a seller
Say you have agreed to collect a wardrobe from a private seller; the next step is gathering the details that shape the hire. Ask the seller for the item's exact dimensions, including height, width and depth, and whether it comes apart into smaller sections. Record their address, preferred collection window and a contact number, and find out whether anyone will be available to open the property when you arrive. If the sale includes several pieces, list each one separately with its measurements. This information lets you discuss the load with the team and consider whether a small van, Transit, Luton, dropside or crew van fits the job where available. Questions about access arrangements and hire dates can be raised in the same conversation.
Sketching a timeline for your moving day
Should your moving day fall on a weekend, the hours available may feel tighter than usual, so sketching a timeline in advance can be worthwhile. Note when you can start, how long you expect each stage to take and when the van must be returned. List the addresses involved, including any storage facility, together with a contact at each one and their opening arrangements. Record the total number of boxes and large items you plan to move, and note anything that needs dismantling beforehand. If helpers are joining, agree with them in writing when and where they should turn up. Sharing these details when you request the van allows the team to check the dates and discuss arrangements that match the schedule you have drafted.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.