Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Collection with a Seller
If you have bought furniture or equipment from a private seller, confirming the collection details ahead of time can prevent hold-ups on the day. Start by messaging the seller to agree a collection window, and note their phone number in case you need to contact them en route. Ask about the dimensions of the item, including whether it comes apart, and record the address along with any parking or access notes they mention. If the property has a specific entry arrangement, such as a side gate code or a buzzer, write this down. When you contact the team for a quote, share the item's measurements, the collection address and your intended dates, and ask which van options they would suggest discussing for a load of that size.
Pulling Together a Household Move
Should a whole house move be on the cards, an early inventory helps you and the team understand the scale of the job. Walk through each room and list the furniture, noting approximate dimensions for the larger pieces and a rough count of boxes per room. Mark which items are staying behind, going to storage or heading to the new address, and record contact details for anyone at either property, such as a landlord or agent who needs to hand over keys. If some belongings will travel on a separate day, note this too. When requesting a quote, questions you might ask include whether a Luton or dropside would be worth discussing for your list, and what access arrangements the team needs to know about for delivery or collection.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.