Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Rounding Up Your Helpers
Who is going to be there on the day? Before you request a van, write down the names and numbers of everyone who has agreed to help, and ask each person to confirm their arrival time and how long they can stay. Helpers' plans change, so it is worth noting who could step in if someone drops out, and whether any helper has restrictions on when they are free. Record how many people will travel in the van itself, since that affects whether a crew van is the sensible group to ask about. If helpers are meeting you at a second address rather than your starting point, note that address and a contact number for whoever will be there. Passing these details to the team with your enquiry gives them a fuller picture of the job.
Getting a Business Delivery Ready
What does a commercial customer need to sort out first? Begin with the delivery date and the full address, then note the recipient's name and a direct phone number, since the person accepting the goods may not be the person who placed the order. List every item going out, with approximate dimensions and any handling notes the recipient should know about, such as whether a signature is expected. Check the opening hours at the delivery point and ask who to call if nobody is available when the van arrives. When you contact the team for a quote, mention the load size, the access arrangements at both ends and how many drop-offs are planned. These are the details that let the team suggest whether a small van or a larger option fits the schedule.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.