Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing Your Boxed Belongings
What should you record before asking about a van? Start with a room-by-room list of everything that will travel, noting which items are boxed, which are loose, and which are furniture that cannot be dismantled. For each box, jot a short description of its contents and the room it belongs to, which keeps the unpacking stage simpler and makes it easier to spot anything missing. Measure the awkward pieces, such as wardrobes, mattresses or shelving, and note their dimensions alongside the count of boxes from each room. If some belongings are staying behind, mark them clearly on the list. This written record gives the team a clearer sense of what you need to carry, and it leaves you with open questions to raise, such as whether the hire dates allow for packing on one day and travelling on the next.
Keeping a Load Inventory
A separate inventory of what goes into the van is worth maintaining from start to finish. Number the boxes, note the contents of each, and record any high-value or fragile items so they are identifiable at both ends of the journey. Add the recipient's details if goods are being delivered to someone else: a name, phone number and the address where they will receive the items. For storage runs, note which unit or bay the belongings are heading to and who signs for them there. Keep the inventory with you rather than packed away, and tick items off as they are handed over. When you speak to the team, you might ask whether the access arrangements you have noted need adjusting once the inventory is complete, and which vehicle groups could suit the final list.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.