Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Collection with a Seller
If you have bought something from a private seller, agreeing the collection details in advance makes the whole job clearer. Start by confirming the date and a time window with the seller, and write down both so there is no ambiguity on the day. Ask for the exact address, including any gate codes or directions to a specific entrance, and note a phone number in case plans shift. Record the item's dimensions and whether it comes apart, since a dismantled wardrobe behaves differently from an assembled one. Ask the seller whether they can assist at their end and whether there are parking or access restrictions to be aware of. Sharing these notes with the team helps match the job to a suitable van.
Working Out the Unloading Order
Suppose your destination is a storage unit or a new address; before the van arrives, it is worth sketching which items you want accessible first. This is a planning exercise rather than a physical one: simply note each item or box on paper and mark the order you would like things to come off. Items destined for different rooms or units can be grouped on the list, with a symbol showing where each group ends up. If some belongings are needed immediately, such as tools for the next day's work, mark those clearly. Keep the list with your hire notes so the team understands the shape of the job, and ask any questions about the van options while you are at it.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.