Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Setting Aside Time for Packing
Write down the tasks that must happen before the van arrives, and give each one a realistic slot. Disassembling furniture, wrapping fragile pieces, taping and labelling boxes and photographing electronics before they are unplugged all take longer than expected, so note how long you think each job needs and add an extra margin. Record which rooms you will tackle first and which items are being left behind. If friends or family are helping, note the times they have committed to. Keep a page for anything unfinished on the day, so nothing is forgotten in the rush. When you speak to the team, you can then ask whether the hire window you have chosen allows for the hours you have planned, or whether a different start time would suit better.
Coordinating a Seller Collection
The first details to gather from any seller are the collection address, their availability window and a phone number that works on the day. Note the item's measurements and, where relevant, whether it separates into parts, since this informs your conversation about van size. Ask whether the seller can hold the item if your timing shifts, and record any deposit or reference number attached to the sale. Confirm the surface you will be collecting from, such as a ground-floor flat or a first-floor shop, and note any helpers mentioned. If additional pieces are being collected from elsewhere on the same trip, list each address and contact separately. Questions that remain open might include the exact arrival window you will promise and whether the seller expects payment before or at collection.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.