Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording the Order You Want
If your day involves stops at more than one address, sketch the running order before you call. Note which items belong to each destination, who will receive them, and a phone number for each contact so you can confirm any changes on the day. Where timing matters, write down the windows each recipient has suggested and flag the ones that are fixed rather than approximate. Some collections may need to happen in a particular sequence, perhaps because a shop closes early or a customer is only in until a certain hour, so capture those constraints in your notes. Asking the team whether your proposed order fits within the hire dates you have in mind is a fair question for a quote. A written sequence also gives you something to refer back to if plans shift.
Keeping a Simple Load List
A plain inventory of what you intend to move makes the whole enquiry more precise. List each item with a one-line description, its approximate dimensions, and any count, so a pair of bedside tables reads as two separate entries rather than one vague line. Note anything awkward in shape, such as a rolled rug or a flat-pack wardrobe still boxed, since these details help the team judge which van option to suggest. Include the collection and delivery addresses, the access arrangements at each end, and the name of anyone who will be there to receive goods. If you are still deciding between one longer trip and a couple of shorter runs, say so when you enquire and ask how the dates would work either way. Keep the list handy in case anything is added later.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.