Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing Collection Details With a Seller
If you are collecting furniture from a private seller, a short conversation beforehand can prevent most misunderstandings. Ask whether the item is on the ground floor or upstairs, whether it comes apart, and whether anyone at the property can help at each end if you expect it. Note the exact address, the agreed time window and a phone number in case of delays. It is also sensible to confirm dimensions and roughly how many pieces you will be taking, since this shapes which van size you request. Where a receipt or proof of purchase is needed, agree how that will be handed over. Passing these details to the hire team with your dates keeps everything in one place when the quote is prepared.
Recording What Goes Where at the Other End
If someone will meet you at the destination, it is worth writing a simple list before the day of the move arrives. Note which boxes or pieces are needed first once you arrive, which room each item belongs in, and whether anything is fragile or belongs to a specific person. If items are going to several addresses, record what goes where and who will receive each batch, along with their contact numbers. A photo of the list shared with anyone waiting at the other end keeps expectations aligned. Questions about parking, gates or keys are best directed to the person at the property, and keeping the list with your hire notes means everything is easy to find on the day.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.