Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
What to Write Down Before Booking
Start with a simple written list of everything you plan to move. Note each item's approximate length, width and height, plus a rough count of boxes, bags and loose pieces. If you can measure the larger items, such as a wardrobe or a workbench, record those dimensions separately. Next, jot down your preferred hire dates, including whether you might need the van for an extra day if the move runs long. Add the collection address, the delivery address and any access notes you already know, such as parking restrictions or narrow lanes. Finally, list a contact name and phone number at each end so the relevant person can be reached if timings shift. This record gives you something concrete to refer to when you ask for a quote.
Planning a Collection from a Seller
If part of your job involves collecting furniture or goods from a seller, a few details gathered in advance can keep the arrangement clear. Ask the seller for the exact collection address, the days and hours they are available, and whether an appointment is needed. Request the item's measurements and, if possible, photographs showing any detachable parts. Confirm who will be present to hand over the purchase and note their preferred contact number. Check whether the item is upstairs, in a garage or at a rear entrance, since that information may shape your timing. Once you have these answers, add them to your list alongside your own dates and access notes, and pass any remaining questions to the team when requesting your quote.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.