Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items before you book
Before requesting a van, take some time to note the bulky items you plan to move. Record the length, width and height of each piece, adding a little to each figure if the item has awkward protrusions such as handles, feet or castors. For furniture that comes apart, write down the sizes of the separate components alongside the assembled dimensions, since the team may ask about these when matching the job to a van type. Where an item is especially long or tall, mark it clearly on the list so it stands out during the booking conversation. Photographs of awkward pieces can also be worth keeping to hand for reference.
Recording dates, access and delivery contacts
Alongside the item measurements, it pays to write down the practical details of the job itself. Fix the hire dates and, if possible, the times you expect to load and finish, noting any collection windows attached to furniture purchases or any opening hours at a storage facility. Record the access arrangements at each address, including whether there is a driveway, on-street parking or a shared service area, and any restrictions you already know about. If someone is receiving a delivery, note their name and phone number so they can be contacted if plans shift. Where a destination has questions about access, those should go to the destination contact directly. Keeping dates, access notes and contacts in one place means the team can consider the whole job when suggesting a small van, Transit, Luton, dropside or crew van.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.