Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a Load Inventory
What exactly is going on the van? An inventory answers that question before you enquire. List every item you plan to carry, whether boxed or loose, and give each a brief description alongside any dimensions you know. Note where each item is headed, and if someone is receiving goods part-way through the day, record their name and contact number. Mark anything fragile or awkwardly shaped so you can mention it when asking about vehicle options. You might also note the access arrangements at each end, such as who holds keys or codes. When you request a quote, you can check whether a small van, Transit or Luton is available for your dates and whether a crew van is worth considering if helpers are travelling too.
Measuring Bulky Items in Advance
Which pieces will not fit through a doorway or into a box, and can you describe them precisely? For each bulky item, measure the height, width and depth, and note whether it comes apart, has protruding handles or includes glass panels. Write the measurements on your list next to the item name, and add the room it is currently in and the room it is destined for. If the item is a collection from a shop or a seller, record their contact details and the agreed collection window. When speaking with the team, you can then ask whether a Luton or dropside is available on the hire dates and whether the dimensions you have noted raise any questions. Anything uncertain is easier to discuss before booking.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.