Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a Clear Load Inventory
Before you contact the team, write out a full inventory of what the van will carry. List each item by name, note the quantity where there are several of the same thing, and add the approximate dimensions of anything bulky such as sofas, wardrobes or workbenches. Mark which pieces are fragile or need careful handling on your own notes, and record which room or site each item belongs to, since that helps you plan the order of your day. Count boxes and bags as you pack them and update the list if anything changes. When you request a quote, attach this inventory along with your dates and access notes, and ask any remaining questions about vehicle options or timings.
Agreeing Details with a Seller First
If you are collecting a purchase, start by writing down the seller's name, phone number and the collection address. Confirm with them directly the times you can collect, whether they can help at their end, and any parking or access points at the property, because those details sit with the seller rather than the hire team. Record the exact items you are buying, their measurements and their condition, and photograph anything large so you have a reference. Note the agreed price and whether dismantling is expected before you arrive. Once the collection time is settled, include all of this with your hire dates when you ask for a quote, and raise any questions about the vehicle options available.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.