Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Setting aside time in your diary
Start by writing the hire dates in your calendar, then add the tasks that sit around them. If packing is still to be done, note how many rooms or boxes remain and set aside dedicated hours for it in the days beforehand. Record the collection or delivery slot for the van, plus the addresses you intend to visit, in the order you expect to travel between them. Estimate a duration for each stop, whether that is collecting furniture or dropping goods at a storage unit, and note any deadlines attached to them. If the job spans more than one day, mark which tasks belong to which date. Where your timings depend on another person, such as a seller releasing an item, note their number so you can confirm arrangements as the date approaches.
Getting a business delivery ready
For commercial work, the details you record in advance often matter as much as the van itself. List each consignment with its destination address, the recipient's name and a direct phone number, plus any reference numbers the customer expects to see. Note delivery windows agreed with each recipient and whether a signature or proof-of-delivery photo is required. If goods are fragile or unusually shaped, record their dimensions and any handling notes the customer has provided. Check opening hours for each business address and write down a contact for the goods-in desk where one exists. Any question about access, such as which entrance to use or where to park, should be directed to the destination contact rather than assumed. Keeping these notes together means you can quote accurate information when discussing the job.
Explore other van hire areas
Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.