Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection with a Seller
If you have bought something second-hand, the seller is usually the best source of the details that shape your booking. Ask them for the item's measurements, whether it comes apart, and which door or gate it will pass through at their end, then write all of that down before you enquire. Agree a collection day and a rough time window, and take a phone number in case you are delayed. It also helps to confirm whether the seller will be present or whether someone else will hand the item over. When you contact the team, include those measurements and the hire dates, and ask which of the small van, Transit, Luton, dropside or crew van options could suit the job.
Measuring Bulky Items
Where furniture or large equipment is on the list, a tape measure and a few minutes can settle most of the open questions. Record the length, width and height of each piece at its widest point, including any handles, feet or protruding parts, and note whether doors, drawers or legs can be removed. If an item is an unusual shape, describe it in words as well as numbers, since a diagonal measurement sometimes tells the team more than the smallest dimension. Count the boxes and bags that go alongside the big pieces too. With that information and your access arrangements to hand, the team can talk you through the vehicle options for your dates and flag anything that is still unclear.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.