Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection from a Seller
If you have agreed to collect furniture or equipment from a private seller, a little preparation can make the whole arrangement smoother. Start by asking the seller for the exact dimensions of each item, including whether legs, doors or handles can be removed, and note these figures alongside a quick description of the pieces. Confirm the collection address, any parking arrangements at their end and a contact number you can ring on the day if plans shift. It is also worth asking whether the items are upstairs, in a garage or in a ground-floor room, since that information may shape which questions you put to the hire team. Write down the agreed collection time and keep a record of what was promised, so you can refer back to it when confirming the hire dates.
Allowing Time for Packing and Loading
Suppose your collection is booked for a Saturday morning; thinking through your schedule in advance can help you set sensible hire dates. Consider how long packing will realistically take at home before the van is needed, and whether items need wrapping, bagging or labelling first. Note how many boxes, bags and loose pieces you expect, as a written list makes it easier to discuss the right van with the team. Decide whether you want the van for a single day or over a weekend, and whether an extra day would cover delays at either end. If friends or family are helping, agree their availability early and factor it into your chosen dates. Any open questions about timing or vehicle options can simply be raised when you request a quote.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.