Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items
Start with the largest pieces you expect to move and note their height, width and depth on paper. A wardrobe, a sofa or a rolled mattress each present different questions, and having the numbers to hand lets you discuss vehicle options with the team in practical terms. Record whether any item separates into smaller parts, such as legs that unscrew or doors that lift off, since this may change the conversation about whether a small van, Transit or Luton suits your dates. Photographs can help you remember what you measured and spot details you might otherwise miss. If something is an unusual shape, describe it when you enquire rather than relying on a category name. The team can then talk through what you have listed and confirm which vehicles are available for your dates.
Preparing a business delivery
If the hire supports a delivery to a customer, gathering the details early keeps the enquiry simple. Note the delivery date and any window the recipient has specified, along with a contact name and phone number for someone at the receiving end. Record what is being sent, how many pieces it arrives in and the dimensions of the largest item. Where the recipient has set conditions, such as an arrival slot or a particular entrance to use, write these down so nothing is lost between conversations. You may also want to ask the team about crew van availability if a colleague will travel with you. Keeping the order reference and any paperwork together with your notes means you can answer questions quickly when confirming the hire dates and access arrangements.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.