Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a furniture collection with the seller
If you have bought a sofa or a wardrobe through an online listing, a little preparation with the seller can settle most questions in advance. Ask for the dimensions of each item, including whether it separates into parts, and confirm the collection address, any time window and the door or floor it will come from. Request a contact number for the day itself, in case the address is hard to find or the timing needs adjusting. It is also worth asking whether the seller can hold the item if your hire date has to move. Pass all of this, plus your own hire dates and access arrangements, to the team so they can consider whether a small van, Transit, Luton, dropside or crew van suits the job where available.
Choosing between one trip and several
Some jobs split naturally into two or three runs, while others are best treated as one booking from the start. To see which category yours falls into, list every item with its rough dimensions and count the boxes separately from the furniture. If the load includes a single large piece, note its measurements carefully, since that one item often shapes the decision. Consider how far apart the addresses are, how long you can hire for, and whether anyone will be with you to share the tasks. Access matters as well, so write down anything relevant about parking or entry at each end. When you ask for a quote, share the whole list and your dates, and ask the team how they would approach it before deciding.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.