Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with the seller
If you have bought furniture or equipment from a private seller, contact them before the hire date to agree a collection window rather than a vague promise. Ask whether the item is already dismantled, whether it sits upstairs or in a garage, and whether they can help at the agreed time. Note the seller's phone number and address, along with any instructions about parking or access at their property, and confirm the dimensions of the item while you have them on the phone. If the seller can only manage a narrow slot, record it and work your hire dates around it. When you request a quote, pass on the item sizes and access notes so the team can discuss which van options could suit the collection.
Checking gaps before you commit to a van
Before settling on a vehicle, measure the items you plan to move and the spaces they must pass through, including doorframes, stairwells, garden gates and the entrance at the destination. Write each figure down, including height as well as width, and note whether anything could be taken apart to reduce its size. If either address has limited parking, a shared driveway or set opening hours, record those details alongside the measurements. Questions about access at the delivery end are best put to the person who will receive the goods, since they know the site. Sharing the full set of notes with the team when you ask about a van gives them a clearer picture of the job and keeps the conversation specific.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.