Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
Start by deciding which items genuinely need to travel in the van, since this shapes everything else you discuss. For each bulky piece, record its height, width and depth, and note any parts that detach, such as table legs, headboards or shelves. A tape measure and a simple written list are usually all it takes, and photographs can help you remember details later. It is worth noting door widths and hallway turns at the collection point as well, though questions about access at the destination itself are best directed to whoever manages that site. When you ask for a quote, share your measurements and the hire dates, then ask which of the small van, Transit, Luton, dropside or crew van options would suit your list. You can also confirm how many trips you expect to make.
Preparing a Business Delivery Run
If the hire supports commercial work, gathering the delivery details in advance keeps the booking conversation straightforward. Write down each recipient, the address, a contact name and a phone number, plus any time windows they have given you. Note the dimensions and quantities of the goods going to each stop, and flag anything fragile or awkwardly shaped so you can raise it when requesting a vehicle. You might also record whether each site expects you to announce your arrival, and who will receive the items at the other end. Questions about loading bays, parking or opening hours belong with the destination contact, so collect those separately. When you contact the team, ask which van type fits your combined load, confirm the hire dates, and check whether a crew van would serve if colleagues are travelling too.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.