Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinating helpers for your van hire day
Who's helping on the day? Before the hire begins, confirm which friends or colleagues are available, and agree a start time that works for everyone — including anyone who can only come for part of the day. Share the van's collection or delivery details with them, along with your list of items and the destinations involved. If helpers are meeting you at the other end, swap contact numbers and agree an arrival window in case of delays. Decide who holds the keys, who signs for anything collected, and who liaises with the team if timings change. When you request a quote, mention your dates and how many people will be involved so the discussion covers what you need.
Measuring bulky items for your van quote
Before you enquire, which numbers should you write down? Measure each large item at its widest and tallest point, and record whether it separates into pieces — wardrobes, shelving and bed frames often do. Count boxes by size, note appliances, and list anything unusually long such as pipes, ladders or rolled carpets. If items must pass through gates, doorways or corridors at either end, measure those gaps too and keep the numbers with your notes rather than trusting memory. Photographing awkward pieces gives the team a clear sense of shape when words fall short. Include your hire dates and access arrangements with the measurements, and ask which van options they would suggest for the load.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.