Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Seller Collection
Say you have agreed to buy a wardrobe from a private seller. Before anything else, ask for its measurements in writing, including whether it separates into two halves, and confirm the exact address plus the days the seller can open the door. Note their phone number and whether a helper will be present. These facts feed directly into your conversation with the team: describe the load, mention narrow lanes or gates if relevant, and ask whether a Transit, Luton or crew van is the usual match for that size of item on your chosen dates. You can also ask about collection and return times, and what the position would be if the seller changes the day, so you have answers ready rather than decisions to make on the doorstep.
Planning the Unloading Order
Picture a move that ends with boxes at one address and appliances at another. Drafting the sequence beforehand saves confusion later. List each destination in the order you intend to visit, note which items belong at each, and record a named contact and number for both, confirming they can accept delivery within your window. If a storage unit features in the plan, ask the site about access hours and any paperwork needed at the gate. When booking, tell the team about both stops and the access arrangements at each, and ask how the hire terms treat multiple drop-offs. A written order also gives you something to check against on the day, and it lets every recipient know roughly when their items should appear.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.