Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing hobby equipment for the journey
Decide first which pieces of equipment are actually making the journey. Hobby gear such as model railways, kayaks, workshop tools or exhibition stands often comes in odd shapes, so measure each item's length, width and height and write the figures down. Note whether anything breaks down into smaller parts, and whether the components travel in cases, crates or loose. Count the accessories too: stands, cables, trestles and boxes of fittings are easy to overlook. If a piece is particularly long or tall, describe it plainly in your enquiry rather than relying on a product name. With these details to hand, the team can suggest whether a small van, Transit, Luton, dropside or crew van matches the job where available, and you avoid discovering gaps in your list on the day.
Noting which items are needed first
Another useful task is recording the order in which things will be needed at the other end. If part of your load is going to a storage unit, a workshop or a friend's garage, note which boxes or pieces you expect to open first, and label them accordingly. Make a simple note of where each item is heading if the trip involves more than one destination. Keep a record of anything fragile, and photograph items before they travel so you have a reference of their condition. If someone is receiving items on your behalf, write down their contact details and confirm they will be present. Sharing your destination notes and access arrangements with the team helps them match the job to the right van from the available range.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.