Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Sorting Out Your Helpers in Advance
Who is going to be there on the day? Before you book, make a list of anyone helping with your move or collection, along with the times each person can commit to. Some friends may only be free in the morning, while a family member might join later, so noting availability against your hire dates keeps the plan realistic. Record each helper's contact number as well, since plans often shift at short notice and you may need to update someone quickly. If the job involves collecting furniture from a private seller, ask whether someone at that end can assist or whether you should bring an extra pair of hands. Sharing these arrangements with the team when you enquire helps them match the job to a suitable van from the options available.
Listing Boxed Belongings Before the Move
Working through your boxed belongings item by item gives you a clearer picture of what the hire needs to cover. Count how many boxes you expect, note their approximate dimensions, and flag anything unusually shaped, such as a tall lamp box or a rolled rug, that might not fit a standard stack. Write down which items are going to storage and which are heading to the new address, since split destinations can affect how you plan the day. If some belongings belong to other household members, ask them to confirm what they are packing so nothing is missed from the list. When you request a quote, pass on these quantities and dimensions; the team can then advise whether a small van, Transit, Luton or another available option suits the job.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.