Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning the Unloading Order
If you are moving items to more than one address, sketch the job on paper before the hire begins. List what is going, room by room, and note the destination for each group of items, such as kitchen boxes or bedroom furniture. Record the dimensions of the larger pieces and the name and phone number of whoever will be at the far end, along with the hours they can receive the delivery. Keep a separate note of any items that must reach a particular address, so nothing is missed on the day. Ask the destination contact about parking or entry arrangements for the day. When requesting a quote, share the full item list with sizes, the access arrangements at both ends and your preferred dates, then ask which van options might suit and whether delivery or collection can be arranged.
Coordinating Helpers
Should friends or family be lending a hand, agreeing the details in advance keeps the day straightforward. Note who is available, at what times, and gather a phone number for each person so you can send updates if timings shift. Record which address each helper should come to, and whether anyone can stay for the whole job or only part of it. Write down the items that need two or more people to move, with their dimensions, so you can brief everyone clearly. Confirm the hire dates once you know how many hands you have. For your quote, describe the load, the access arrangements and the schedule, and ask which vehicles could match the job, what the collection or delivery options are for those dates, and anything else the team needs to know before confirming.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.