Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording your boxed belongings
A numbered inventory is the place to start when boxed belongings are on the move. Assign each box a number, then note its contents in broad terms and its rough dimensions, so that twenty boxes of books are recorded as twenty rather than a vague 'several'. Keep a running total as packing progresses, because the final count often differs from the first estimate, and an accurate figure gives the team something concrete to work with when discussing vehicle options. If some boxes are destined for storage rather than your new address, mark which are which, and note the opening hours of the storage facility alongside the contact number there. Access arrangements and hire dates complete the picture the team will ask about when you enquire.
Getting a business delivery ready
For commercial work, the details that matter are usually about the receiving end as much as the sending end. Before the hire dates are fixed, note the delivery address, the name and direct number of whoever accepts the goods, and any reference they will need quoted on arrival. Record the opening or receiving hours, and whether an appointment must be booked in advance, since these conditions determine what a realistic day looks like. If several drops are planned, list them in the order you intend to make them, with quantities and item dimensions against each. This preparation leaves you free to focus questions for the team on vehicle choice and dates, while questions about site access, waiting areas or paperwork belong with the customer receiving the delivery.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.