Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection with a Seller
If you have bought something second-hand, agreeing the details with the seller beforehand can make the whole job simpler. Note the collection date and time window, the seller's phone number, and the full address, including any directions to the property or business. Record the dimensions of the item, whether it is a wardrobe, dining table or set of shelves, and ask whether it comes apart, as this may affect the van you ask about. You might also check the access arrangements, such as whether there is parking nearby, and note the name of anyone who will be there to hand over the item. When you contact the team for a quote, you can share this information, along with your hire dates, so they can help match the job to the right vehicle.
Allowing Time for Packing and Loading
If your move or collection is spread over a day, sketching out a rough timetable can help you see where the pressure points are. Write down when you plan to start, when the van needs to arrive, and any fixed deadlines, such as a storage unit closing time or a seller waiting in. You could list your items with their quantities and approximate sizes, and mark anything that needs dismantling or wrapping before it goes in. It is also worth thinking about who will be with you, and whether any helpers have limited availability. Once the timeline is on paper, you can compare it with the hire period you have in mind and raise any questions with the team, such as whether a longer booking would suit the job you have described.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.