Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording the Order of Your Items
If your van will be emptied at more than one stop, writing down what goes to each address before you travel can keep the whole job clear. List what is going to each destination and who it belongs to, roughly how large each item is, and whether anything is an awkward shape or comes apart into sections. If certain pieces belong to a particular recipient, note that beside the entry so there is no confusion at the door. Where a stop might be skipped or added later, mark it as undecided. When you ask for a quote, this record can be shared with the team, along with the access details for every address involved, and any questions about the day's plan can be raised then.
Arranging a Collection With a Seller
If you have bought something from a private seller or a shop, a little preparation before the hire date can make the collection straightforward. Start by confirming the collection day and a time window with the seller, and ask whether they expect the item to be taken away in one piece or whether it comes apart. Record the item's dimensions and any packaging, then ask the seller for a phone number you can call on the day if anything changes. If someone else will be at the property to hand it over, note their name too. When you contact the team for a quote, mention what you are collecting and the access arrangements at the address, since these details help when matching the job to a vehicle.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.