Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Sorting the Details for a Business Delivery
If you are arranging a business delivery, start by writing down the recipient's details. Record the delivery address, a named contact and a direct phone number, then note the expected delivery date and any time window the recipient has given. List the goods being sent, with the number of pieces, their dimensions and whether any come apart, since this shapes which of the small van, Transit, Luton, dropside or crew van options the team might suggest. When you ask for a quote, include the hire dates and the access arrangements at both ends, and ask whether anything in your list needs clarifying. Questions about gates, loading areas or opening hours at the delivery address are best directed to the recipient.
Keeping a Load Inventory
A load inventory is a simple list that can make the whole hire enquiry easier to answer. Begin by naming every item you expect to carry, from furniture and boxes to tools and loose equipment, then add approximate measurements for the larger pieces and a count of everything else. Note whether sofas, wardrobes or shelving can be dismantled, and keep the list somewhere you can update it, since items are often added or removed as a move or a storage run takes shape. When you contact the team, share the inventory alongside the access arrangements and hire dates, and ask which vehicle they would match to that list and whether any entry on it changes their recommendation. You might also ask when the final list needs to be settled.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.