Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Book
One decision worth making early is whether every item you plan to move has been measured. Take a tape to each sofa, wardrobe, fridge or desk and write down the height, width and depth, noting any parts that come apart or doors that open. If you are still deciding between a small van, a Transit or a Luton, these figures give the team a clear starting point for the conversation about which vehicle groups might suit the job. Photograph awkward pieces if it helps you remember them, and keep the list with your hire dates. When you ask for a quote, you can share the dimensions and ask whether the van you have in mind suits the load, or whether another option is available on the days you need it.
Planning a Collection With a Seller
When a van is needed to collect furniture or goods from a seller, there are several details worth sorting before the hire is confirmed. Agree a collection time and ask the seller for the exact address, any access notes and a phone number you can call on arrival if nobody answers the door. Find out whether the items are on the ground floor or upstairs, whether they have been dismantled, and whether the seller can hold them until your chosen date. Write down the measurements of each piece and the number of boxes, then share all of this with the team along with your hire dates, so they can help match the job to the right van and confirm what is available for the day.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.