Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Decide What the Van Must Carry
The first decision is what actually needs transporting, since hobby equipment comes in many shapes and sizes. If you are moving a kayak, bicycles, model railway boards or a set of tools for a club, measure each item's length, width and height and write the figures down alongside a short description. Note whether anything is fragile or has protruding parts, and whether it can be dismantled before the trip. Record the hire dates and the times you plan to start and finish, plus the access arrangements at both ends. If someone will receive the equipment at the destination, keep their name and number handy. These details let the team advise on the small van, Transit, Luton, dropside or crew van that suits your load, and any open questions can be raised when you enquire.
Allowing Time for Packing the Van
Time is the detail people most often underestimate, so build it into your written plan. Start by noting when the van becomes available and when you must reach the destination, then count backwards to see how long you have for wrapping, padding and arranging items. Record how many people will help and whether any equipment needs dismantling first, since that affects the schedule. If items are being delivered to someone else, note their contact details and the hours they will be available, in case the timing slips. Write down the address, gate or parking constraints at each end so you can describe them accurately. Questions about how the hire period is measured, or whether extra hours could be added, are worth asking before the booking is confirmed.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.