Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting a business delivery ready
If a delivery is on the horizon, the details you record beforehand can make the enquiry straightforward. Start with the date, or a range of dates if the schedule has some give, and note the delivery address along with the name and phone number of whoever will accept the goods. List the items travelling, recording each one's dimensions and the total number of pieces, and keep a running tally of boxes versus pallets or loose goods. Write out the route in order where more than one drop is involved, and note any time windows the recipient has given. Where information is still missing, perhaps a confirmed arrival slot or a final count, mark it as an open point. When you ask for a quote, you can share the list and ask which van options are worth considering for the recorded load, plus any remaining questions about access arrangements.
Arranging a collection with a seller
Collecting something you have bought, whether a wardrobe, a piano or a job lot of shelving, begins with a conversation. Ask the seller for the exact dimensions of the item and whether it comes apart, then write those figures down along with the total number of pieces. Note the collection address, the agreed date and any times the seller can manage, and record their phone number in case the timings need adjusting. Sketch your itinerary, including whether you will travel straight there and back or add other stops, and note where the goods will end up, such as a house, workshop or storage unit, with a contact for that end too. When you enquire, questions might include which van options fit your recorded list, and what is still undecided about dates or access at either address.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.