Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Checking entrance and item dimensions
Which measurements should you gather before asking for a quote? Start with the largest items you intend to carry, noting their height, width and depth, and then list everything else in order of size. If furniture comes apart, record which pieces separate and how each section measures once dismantled. Next, note the access details at both ends: door widths, corridor turns, lift dimensions if relevant, and any gates or barriers that could affect a vehicle pulling up. These figures let you discuss the right van size with the team rather than guessing. Open points to settle include whether any item needs special handling, who to contact at each address, and whether the access arrangements differ between collection and drop-off.
Coordinating helpers on the day
If friends or colleagues are lending a hand, a short written plan can keep everyone aligned. List each helper's name, their arrival window and the tasks you expect them to cover, then share the plan a few days beforehand so people can flag conflicts early. Decide who holds the keys to each property, who signs for items at the destination and which telephone number should be used if plans shift. It also helps to confirm how long each person can stay, since helpers sometimes need to leave partway through. Questions still to answer include whether anyone needs the final address in writing, whether parking or access passes must be arranged, and who will be the single point of contact for updates on the day.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.