Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Collection With a Seller
If you have bought something that needs collecting, the first thing to pin down is what the seller can tell you about the item and the site. Ask for the dimensions, an approximate weight if known, and the exact address, then note the hours when someone will be present to hand it over. A contact number for the person on site is useful to record, in case the timing changes on the day. Once you have those details, you can decide your preferred collection date and a backup, and write down where the item is heading afterwards. When you request a quote, share the item list, both addresses and whatever you have learned about access, and ask which van category would be considered for that load. Any gaps in the seller's answers are theirs to fill, so chase those before booking.
Moving Boxed Belongings
Where your load is mostly boxes, a short inventory before you enquire can make the conversation far more straightforward. Count the boxes and note the size of each type, for example how many are small, medium or large, rather than relying on a single total. If some boxes hold fragile items or things you need first at the other end, mark those on your list so you can mention them when asking about the job. Record your preferred dates, the address you are moving from, the address you are moving to, and a contact name and number at each end if someone else will be there. You can then request a quote covering the box list, the access arrangements and the hire dates, and ask which van would be considered for that volume. Any boxes still uncounted can be listed as an estimate.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.