Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
One Trip or Several: Deciding Early
Begin by deciding whether everything travels in one run or across several. If you're moving house contents or clearing a garage, list each item, its rough dimensions, and how many of each there are; that record lets you see whether the whole load might suit one Luton or whether a couple of journeys with a Transit could be an alternative. Note the dates you have in mind, including any flexibility, and the access arrangements at the pickup and drop-off points. Write down the hours each location is open, especially for a storage unit. Then set out your remaining questions: whether a crew van is worth considering if helpers are coming, and what delivery or collection choices exist for the days you've chosen.
Arranging a Collection With a Seller
Collecting a purchase from a private seller brings its own checklist. Agree the collection day and a time window with them first, and write down their phone number so you can confirm on the morning. Ask the seller for the item's measurements — height, width and depth — and whether it comes apart, then note those figures with the quantity of pieces, drawers, doors or cushions included. Record the access details at their address: on-street parking, a shared drive or steps at the entrance. Decide whether you'll handle the item alone or bring someone, since that may shape whether a small van or a larger option makes sense to ask about. Finally, keep a note of any questions for the team about the hire window if the seller's timing shifts.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.