Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording Entrance and Item Sizes
Which measurements should you gather before requesting a van? Begin with the items themselves: note the height, width and depth of the largest pieces, whether any furniture comes apart, and how many boxes or bags make up the rest of the load. Then turn your attention to the addresses involved. If a doorway, gate or corridor could restrict movement, record its clear opening and any tight turns on the approach. Photographing awkward pieces gives the team a clear reference without lengthy written descriptions. Keep this information together in one note so you can answer follow-up questions quickly. Where you cannot verify a measurement, say so rather than estimating, since an honest 'not sure yet' invites a sensible suggestion about what to check next.
Arranging a Collection with a Seller
What should you agree with the seller before the collection day arrives? Open by confirming the exact pickup address, including any unit numbers or access notes, and a phone number that works on the day. Ask which hours suit them and whether they need notice of your arrival window. Discuss whether the items are in the property, a garage or an outbuilding, and whether any dismantling has already been done. If a receipt or proof of purchase is expected, arrange how that will be handed over. Note the seller's preferred contact method in case plans shift. Having these details recorded means your quote request can include the full picture, and any remaining unknowns can be flagged as questions rather than discovered on the doorstep.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.