Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
Before choosing a van size, take a tape measure to the largest items on your list and write the figures down. A sofa, wardrobe or dining table is easiest to judge when you have its length, width and height rather than a rough guess, and photos of awkward shapes can be useful supporting information for the team. Note whether anything comes apart, such as legs that unscrew or a bed frame that splits into sections, because that changes the dimensions worth quoting. If an item is boxed, record the box measurements instead of the contents. Having these numbers ready means you can answer follow-up questions quickly and compare your list against each van option the team suggests without measuring a second time.
Checking Entrances and Access Details
Access is worth confirming alongside your item list, so gather the details before requesting a quote. Ask the property contacts at both ends about driveway widths, gate heights, parking restrictions and whether a vehicle can pull up close to the door. If a collection is from a shop, storage unit or business, note their opening hours and any rules they have about vehicle arrivals. Write down the name and phone number of whoever will meet you at each stop, since that keeps the day organised if plans need adjusting. These are questions for the site contacts rather than the hire team, but sharing what you learn helps the team advise on which van suits the access arrangements you describe.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.