Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Deciding Between One Trip or More
The first decision worth settling is whether you plan to complete the job in one outing or spread it over several. Write down the full list of items, then sort them into what must travel together, such as furniture that belongs in one room, and what could wait for a second run. Note the hire dates each version would need, along with the access arrangements at both ends, and any helpers who are only free on particular days. If someone is receiving the goods, record their availability and contact number, since their schedule may shape the plan. Sketching both options on paper lets you compare them honestly, then raise the question with the team, who can talk you through whether a small van, Transit, Luton, dropside or crew van matches the version you prefer, subject to availability.
Coordinating Your Helpers
If friends, family or colleagues are joining the job, keep a single list of who is doing what and when. Note each person's availability across your possible hire dates, and confirm which of them will be present at the pick-up point and which at the delivery end. Record their mobile numbers, and agree in advance how you will let everyone know if the timing shifts. Think about the items that need more than one pair of hands, and note these separately so your helpers know what to expect before they arrive; the way the work is actually carried out stays with you and your team. Write down any access details you have gathered, such as entry times or key collection, and share the full picture with the team when you ask about a vehicle, so the hire dates and arrangements line up with everyone's commitments.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.