Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing What the Van Will Carry
Start with a written list of everything that needs to travel in the van, noting the rough dimensions of the larger pieces and the total number of boxes or bags. If furniture is involved, measure each item's length, width and height rather than estimating, since exact figures let the team advise on whether a small van, Transit or Luton suits the job. Record any awkward shapes separately and count how many journeys you expect to make if a single trip looks unlikely. It is also worth noting fragile items so you can discuss them when arranging the hire. Finish by adding the hire dates, the address where the van will be used, and any access details you already know, then send the full list with your quote request.
Arranging Helpers for the Day
Where the job needs more than one pair of hands, sort out your helpers well before the van is booked. Confirm who is available on each date, agree a meeting time, and make sure everyone has the address for both ends of the journey if there are two. Share a contact number for each person so last-minute changes can be passed on quickly. If a friend is collecting something on your behalf, note their name and number for the recipient, since the person handing over the goods may wish to check it. You might also ask helpers to confirm what they can bring, such as blankets or straps of their own. These arrangements stay in your hands, but having them settled early makes the hire date simpler to organise.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.