Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down a Load Inventory
Start by writing down every item you plan to move, along with an approximate size for each one. A note that reads "three-seater sofa, roughly two metres wide" gives the team far more to work with than "some furniture". Include the awkward pieces: wardrobes, mattresses, flat-packed boxes, garden tools or anything with an unusual shape. If you are collecting goods from a shop or a seller, note whether items come boxed or loose. It can also help to record which items are needed first at the far end, in case the day runs to a different order than expected. Once your list is drafted, count it back against each room or area of the property so nothing is missed. Any items you are unsure about can be flagged as questions when you request a quote, and the team can advise on the vehicle options that suit your list.
Planning Your Unloading Order
Before the hire date arrives, it is worth sketching the order in which things will come off the van at the destination. If certain boxes are needed the same evening, such as bedding, kettles or work tools, note these so they can be set aside on arrival. Where furniture is destined for specific rooms, a simple label on each piece keeps the process straightforward. If someone will receive the goods on your behalf, record their name and contact number, and confirm they can be reached on the day. You might also ask the destination contact about parking, door widths or lift access, since those details sit with them rather than the hire team. Finally, decide whether you want the van for a single morning or a full day, and mention this when enquiring, as duration can shape the arrangement that is quoted.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.