Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting a household move organised
Which rooms are you actually moving, and in what order? A room-by-room inventory answers that question and gives you a clear record to work from. List each item with approximate dimensions, marking anything that separates into parts, such as bed frames or dining tables, and note the total number of boxes and bags. Set the hire dates and, if the move spans two days, record which items go first. Check the access at both properties, including parking and door widths, and write down anything that could affect the collection or drop-off. Pass the full list, access notes and dates to the team, and ask which van option they would recommend for the volume you have described.
Arranging a collection with a seller
If you have agreed to buy furniture or equipment privately, a few details sorted in advance keep the collection straightforward. Ask the seller for the exact measurements of the item rather than a rough estimate, and confirm whether it will be dismantled or collected as one piece. Agree a date and a time window, and exchange phone numbers so either side can signal a delay. Check the access at the seller's address, including any steps, narrow gates or parking limits, and note the arrangements at your own end too. Once the seller has confirmed the details, pass the item dimensions, access notes and hire dates to the team so they can suggest a suitable van and answer any questions you still have.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.