Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items before you enquire
Start by deciding which items actually need to travel in the van, then measure each bulky one before you pick up the phone. For furniture, record the height, width and depth at the largest points, including any protruding feet, arms or handles that add to the overall size. Note whether wardrobes, shelving or bed frames can be dismantled, and measure both the assembled and flat-packed dimensions if so. If you are moving several pieces, write the full list out rather than working from memory. When you contact the team, share these measurements alongside your dates and access arrangements, and ask which van from the available options they would suggest for the load as described. If any measurement is uncertain, say so rather than rounding down.
Collecting a purchase from a private seller
If your hire involves collecting furniture or equipment from a private seller, a little preparation keeps the arrangement straightforward. Confirm the collection address and agree a time window in writing, then take the seller's phone number in case of delays. Ask whether the item is still assembled and, if it is, whether they have the tools and willingness to help take it apart before you arrive. Record the item's dimensions and any awkward features such as narrow staircases at the property, and mention the access arrangements when you enquire. Decide in advance where the item is going once collected, and note the delivery contact's name and number too. Passing these details to the team with your dates lets them suggest a suitable van and flag anything worth clarifying before the day.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.