Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording the order of your load
If the journey involves several destinations, the sequence in which items are needed can shape your whole plan. Before booking, write down every item with its destination, and mark which pieces must come off first, second and so on. Note the dimensions of the largest objects and any that are awkward shapes, plus whether anything dismantles into parts. Record a name and phone number for the contact at each stop, along with any time windows they have given. This written plan lets you describe the job clearly when you request a quote, and it gives the team the information needed to suggest a suitable van. Keep the list with you on the day so nothing is forgotten, and update it if destinations change, since an accurate record helps you raise the right questions before you commit.
Coordinating helpers for the day
If friends or colleagues are lending a hand, agreeing roles and timings in advance keeps the day orderly. Confirm who is available, note their mobile numbers, and decide who will meet you at the start, who will travel with you and who will wait at the other end. Record each person's arrival window and share the full address list so nobody relies on directions given on the day. Note any access arrangements at both addresses, such as entry instructions from a landlord or site manager, and pass these on to everyone involved. If a helper drops out, note who could replace them. When requesting the quote, mention the hire dates, what you are carrying and the access details, and ask any remaining questions about vehicle options so the team can respond with a clear recommendation.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.