Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items
The decision to measure everything properly before asking for a quote can save a lot of back-and-forth. Take a tape measure to each large item and record the height, width and depth, including any protruding handles, feet or legs. For sofas, note whether the legs come off; for wardrobes, note the door configuration. Write the measurements next to each item on your list so nothing is forgotten. If an item is an unusual shape, a short written description helps the team understand what you are describing. These figures become the basis for discussing whether a small van, Transit, Luton, dropside or crew van suits the job. Keep the list with the hire dates and access details, and you will have the key information ready when you enquire.
Coordinating helpers
If friends, family or colleagues are helping with the job, note down who is available on which dates and roughly what time they can start. Record their mobile numbers so you can update everyone if timings shift. It is also worth listing which items each person will deal with, particularly if some helpers are only there for part of the day. If goods are being delivered to someone else, write that person's name and contact details down too, and agree a rough arrival window with them in advance. Whether the van is needed for a house move, a storage run or a furniture collection, having the helper schedule and recipient details written down means you can give clear answers when you ask about hire dates, access arrangements and vehicle options.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.