Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
Planning a collection with a seller works best when you ask the right questions early. Find out where the item is located, such as a ground-floor room, an upstairs flat or an outbuilding, and whether there are steps, gates or narrow passages along the route. Request the dimensions of the piece and, where possible, photographs showing it in place. Agree a collection window in advance so the seller is expecting you and has cleared a path. It also helps to ask whether the item comes apart, since that can change how you plan the job. Passing these details to the hire team allows them to talk through which vehicle options might suit the collection.
Measuring bulky items before you hire
Measuring bulky items properly saves a great deal of guesswork. Note the length, width and height of each piece at its largest point, including any protruding feet, arms or packaging, rather than the manufacturer's original figures. If an item will travel on its side or end, measure it in that orientation too. Share your numbers with the team and let them advise on vehicle options rather than assuming a category will fit. Where two items must travel together, list both sets of measurements so the whole load can be considered at once. It is worth recording door widths and hallway turns at both ends of the journey as well. Sharing this information when you enquire helps the team match your needs.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.