Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring entrances and items beforehand
Which measurements do you need before booking a van? Start with the things themselves: note each item's length, width, height and approximate weight, from sofas and wardrobes to tool chests and palletised stock. Then record the access details at every address involved, including corridor widths, doorway clearances, gate openings and any lift dimensions if goods must pass through a building. If a destination has restricted entry, ask the site contact directly about their rules rather than guessing. Having this list ready when you request a quote lets the team discuss which van type matches the job. Where a measurement is uncertain, measure twice and note the smaller figure so you are working from the tighter clearance.
Coordinating helpers on the day
Who is assisting with the job, and when? If friends, colleagues or a second pair of hands will be present, agree the timings in writing before the hire date. Note each person's name, mobile number and the window they are available, and decide who is the main contact if plans change. If helpers are meeting you at one of the addresses rather than at the start, record the full address, any door or unit numbers and the name of the person receiving goods where relevant. Ask everyone to confirm the night before so you know the numbers are still accurate. A short message listing dates, times and addresses keeps each helper informed and reduces the chance of someone arriving at the wrong point.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.